About the Role

We are looking for a customer-focused and proactive Customer Support & Escalations Specialist to join our team.

In this role, you will be responsible for handling customer queries, resolving issues, and taking ownership of escalated and high-priority customer concerns. You will work closely with internal teams to ensure issues are resolved quickly and customers receive a positive experience.

Freshers are welcome to apply. We are looking for candidates with strong communication skills, a problem-solving mindset, and a willingness to learn.

Key Responsibilities
- Handle customer queries through phone, email, chat, or other support channels.
- Take ownership of escalated and high-priority customer issues.
- Understand customer concerns and identify appropriate solutions.
- Coordinate with internal teams to resolve complex or escalated issues.
- Follow up on open issues until they are completely resolved.
- Communicate clearly and professionally with customers.
- Handle dissatisfied or frustrated customers with patience and empathy.




- Maintain accurate records of customer interactions and escalations.
- Prioritize cases based on urgency and customer impact.
- Identify recurring customer issues and share feedback with the relevant teams.
- Escalate critical issues to the appropriate manager or department when required.
- Contribute to improving customer support processes and overall customer experience.

Requirements
- Freshers are welcome to apply.
- 1–3 years of customer support/customer service experience is an advantage but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to remain calm and professional while handling difficult customer situations.
- Valuable listening and comprehension skills.
- Strong sense of ownership and responsibility.
- Ability to work effectively with different teams.
- Willingness to learn and adapt in a quick-paced environment.
- Basic computer ski

📌 Customer Support (Bengaluru)
🏢 Legal AI Coding
📍 Bengaluru