As a ServiceNow ITOM Consultant, you will play a pivotal role in proactively providing our clients with monitoring, management, and optimisation of IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities:
- Lead client workshops to gather requirements and translate them into scalable ITOM solutions.
- Design, develop, and implement ServiceNow ITOM solutions such as Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps.
- Perform health checks and continuous improvement of existing ServiceNow ITOM implementations.
- Design and maintain CMDB architecture, including identification rules, reconciliation rules, and data governance.
- Configure MID Servers and troubleshoot connectivity issues.
Develop and optimise Service Maps using both top-down and tag-based approaches.
- Configure, manage,



and troubleshoot ServiceNow Discovery (patterns, probes, credentials, horizontal & vertical discovery), ensuring secure and reliable data collection
- Diagnose and resolve discovery issues using logs, ECC queue, and debugging tools, while building and maintaining accurate service maps for business-critical applications
- Configure and optimise Event Management (event rules, alert correlation, noise reduction, aggregation, and deduplication) to improve signal-to-noise ratio
- Integrate monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics) and enable Operational Intelligence/AIOps capabilities, including RCA workflows
- Work with third-party tools like SCCM, JAMF, Tanium, etc., for data ingestion
- Develop automation workflows to improve incident response and operational efficiency
- Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business require

📌 Servicenow ITOM Consultant (Indore)
🏢 YouNowIT
📍 Indore