*iTravel — Centre of Excellence (CoE) for Solution Consulting*
Job Description: Solution Consultant - CSO
Reports To:Head – CoE, Solution Consulting (TnC)– iTravel
Function:Customer Success
Organization Name : TnC
Job Grade : F1/F2/F3
Locations : India
Posting Visibility : Internal and External
Job Shift : Day
Full Time or Part Time : Full time
Travel Required : Yes
Project : iTravel
Work Location : Trivandrum, Cochin
Role Overview
The Product Implementation Specialist will be part of a growing implementation team supporting the end-to-end rollout of iTravel's product for customers across sales, operations, revenue management, and accounting functions. The role combines functional/domain expertise, hands-on configuration, and robust customer-facing skills to ensure smooth onboarding, successful UAT, and stable go-live, while working closely with Product Management and Engineering to feed customer insights back into the roadmap.
Key Responsibilities
Customer Engagement & Requirements
- Engage with customers to understand business processes,
operational pain points, and strategic objectives across areas such as sales, operations, revenue management, and accounting.
- Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and distinguish configuration needs from customization needs.
- Prepare functional specifications, business process documents, training material, and other customer-facing collateral, following standard requirement-artifact practices.
Implementation & Configuration
- Act as the functional/domain lead during implementations, covering requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.
- Set up and configure testing environments in line with customer requirements and product best practices.
- Collaborate with developers, architects, and infrastructure teams to identify and resolve performance issues.
- Document test
📌 Solution Consultant (India)
🏢 IBS
📍 India