Job description:
Job Description
Location- Noida
Experience- 8+ years of relevant experience
- As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like Event, incident management, Service Request Management, problem management, change management, Knowledge Management, Availability Management, Capacity Management, Service Level Management, etc.
- Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
- Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
- Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
- Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
- Ensuring the Process adherence,
meeting the Quality norms of Wipro and the Customer
- Driving the internal audits, define and drive service improvement programs based on the external audit findings
- Report the Customer on all Process areas as per the Contractual agreements.
Experience/Skills:
- 8 - 12 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
- ITIL 2011 Expert / ITIL 2011 Intermediate Certified, Knowledge of ITSM Tools
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Valuable documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
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Mandatory Skills: ITIL Cross Functional Service Management .
📌 Cross Functional Lead (Noida)
🏢 Wipro
📍 Noida