Role Summary

This role manages day-to-day production support for business-critical applications on the IBM i / AS400 platform.

The Technical Support Senior Supervisor is accountable for the performance and control of the IBM i application support assignment group. This includes ensuring incidents, requests, operational issues and support queues are actively managed against agreed service levels.

This is a support management role, not a development role. The candidate does not need to be an RPG developer, but must have enough application support and incident management experience to lead the team, challenge poor ticket quality, guide issue diagnosis and escalate effectively to senior technical teams.

The role is expected to move the team beyond reactive ticket handling by improving service control, SLA performance, aged backlog, stakeholder communication, team resilience and continuous improvement.
Role Overview

You will manage the IBM i / AS400 application support team responsible for the Policy Administration System and related operational services.





You will ensure the assignment group works with strong discipline across incident management, request handling, operational recovery, batch support, queue management, escalation, backlog control and stakeholder communication.

The role operates in an ITIL-aligned and Agile environment. It leads the L2 support analysts and works closely with L3 engineering, IT Application Owners, Service Performance, Problem Management, Change Management, Infrastructure, Enterprise Operations and business stakeholders.

You will partner with the IT Application Owner to provide a transparent view of service health, operational risk, recurring issues, backlog and improvement priorities. The IT Application Owner owns the service outcomes; this role owns the operational execution and team performance needed to support them.
Key Responsibilities
1. Assignment Group Leadership & Operational Control
- Manage the IBM i application support assign

📌 Technical Support Senior Supervisor (Bengaluru)
🏢 IN1 Cigna Health Solutions India Private
📍 Bengaluru