Country Holiday Travel

Job Title: Customer Care Executive

Location: Coworking-Aurum Q Parc, Aurum QPark, 8th Floor, Q2 Building, Thane-Belapur Road,

Ghansoli, Navi Mumbai, Thane, Mumbai-400710

Employment Type: Full-Time

Experience: Freshers & Experienced Candidates Can Apply

About the Company

Country Holidays Travel India (CHT) is a globally recognized travel organization offering premium holiday

memberships and vacation packages across 130+ countries with access to 6500+ luxury resorts and

hotels. We focus on creating memorable travel experiences through affordable, transparent, and

customer-centric holiday solutions.

About the Role

We are looking for a dedicated and customer-oriented Customer Care Executive to join our team in

Mumbai. The ideal candidate should possess excellent communication skills in Hindi, English, and

Marathi, be customer-focused, and capable of handling customer queries professionally while ensuring a

positive customer experience.

Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Address customer inquiries,



concerns, and complaints effectively.
- Provide accurate information regarding company products and services.
- Maintain a high level of customer satisfaction through excellent service.
- Record customer interactions and update relevant information in the system.
- Follow up with customers whenever required.
- Escalate unresolved issues to the concerned department for timely resolution.
- Build and maintain positive relationships with customers.

Eligibility Criteria
- Freshers and experienced candidates are welcome to apply.
- Fluency in Hindi, English, and Marathi is mandatory.
- Valuable communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Strong listening and problem-solving abilities.
- Willingness to work from the Mumbai office.

Preferred Skills
- Excellent verbal communication skills.
- Customer-centric approach.
- Patience and professiona

📌 Customer Care Executive (Ghansoli)
🏢 Country Holidays Travel India
📍 Ghansoli