Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role of Senior Director, Operations - Risk & Quality Operations is a senior leadership position accountable for setting strategic direction, driving operational excellence, and delivering superior business outcomes across multi‑site, large‑scale Risk Adjustment and Quality Operations. This role provides leadership through multiple layers of senior managers and directors, ensuring performance, compliance, service quality, and financial objectives are consistently met or exceeded.





The Senior Director partners closely with executive stakeholders, onshore leadership, technology teams, and clients to strengthen Optum's operational capabilities, scale best‑in‑class processes, and deliver measurable value to health plan partners.

Primary Responsibilities:
- Strategic Leadership & Business Ownership
- Define operational strategy for Risk Adjustment and Quality Operations aligned with enterprise goals
- Lead multi‑site operations (2,000-3,000+ FTEs) through multiple directors, senior managers, and skilled staff
- Drive transformation initiatives that deliver sustainable productivity, quality improvement, and cost efficiencies
- Own end‑to‑end delivery of contractual SLAs, KPIs, compliance, and client commitments across programs
- Operational Excellence & Performance Management
- Design, implement, and continuously optimize operational frameworks, metrics, and governance models
- Evaluate

📌 Senior Director Operations (Bengaluru)
🏢 Optum
📍 Bengaluru