Position Summary With Job Responsibilities
Purpose of the position
This position will be accountable for executing Fleet Care strategy, ensuring world class service support. The responsibility of the role would be to achieve business objectives for AMC, FMS and KAM through cohesive group, with appropriate empowerment and proper accountability. They will also support the Digital initiatives of Fleetedge, E-Dukan and Bandhu.
This will enable higher Customer satisfaction, increased revenue and enhanced Service & Spares Penetration in line with the organizational policies and government/ statutory norms.
Dimensions of the position
Direct Reporting - 8-10
Personal Profile
Education MBA Marketing / BE
Skills 1. Customer Orientation Skills
- Strategic Thinking
- Excellent Communication and Influencing Skills
- Analytical Skills
- Networking Skills
Relevant Experience
- 8-12 years
- Experience in Automobile Industry
- Experience in Customer Service
Education
Work Experience
Job Responsibility
S.N.Job Responsibility
1-Strategy and Development
- Develop and Execute AMC, FMS and KAM strategy and budget in the region in line with the overall service strategy
- Develop initiatives to improve customer service and enhance customer satisfaction for Tata Motors
- Create appropriate promotion schemes/ campaign to drive service revenue through AMC and FMS in the domestic markets
- Drive Delivery, Quality and Operations initiatives and provide necessary support to Lead Service Marketing
- Coordinate with Network Management teams in domestic business to strategize the network expansion for better customer reach for Fleet Care offerings (AMC and FMS) and service capacity optimization for FMS
- Create and implement best practice in strategy, policies, processes and procedures to aid and improve business performance and meet business objectives and operational needs in