Role Summary

The Mid/Senior ServiceNow Engineer is responsible for designing, configuring, implementing, and supporting ServiceNow solutions that enable enterprise business processes, platform scalability, and operational efficiency. This role partners with product owners, architects, business stakeholders, and delivery teams to translate requirements into secure, maintainable, and user-centered ServiceNow capabilities. Experience with ServiceNow Strategic Portfolio Management (SPM) is highly preferred and considered a significant advantage.

Key Responsibilities
- Design, configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
- Develop and maintain workflows, business rules, client scripts, script includes, UI policies, Flow Designer flows, catalog items, forms, lists, and application configurations.
- Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
- Partner with business stakeholders to understand requirements, document solution options,



and translate needs into technical designs.
- Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
- Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
- Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
- Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
- Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.
- Identify opportunities to automate manual processes, improve platform reliability, and enhance the user experience.

SPM Knowledge Preferred

Experience with ServiceNow Strategic Portfolio Management is a solid bonus, especially in

📌 Senior ServiceNow Engineer (Bengaluru)
🏢 Talentrix Digital
📍 Bengaluru