India
Operations
Group Functions
Job Reference #
342550BR
City
Hyderabad
Job Type
Full Time
Your role
Client Services acts as the single point of contact for institutional clients, delivering seamless front to back support across the trade lifecycle. The role partners closely with Trading, Collateral, Middle Office, Settlements, Corporate Actions, Technology, Risk, Legal, and Product teams to ensure a high quality, end to end client experience across Global Markets.
Your team
Key Responsibilities
Client & Stakeholder Management
- Serve as the primary point of contact for client queries and service requests.
- Provide timely, accurate, and skilled responses while owning issues through to resolution.
- Act as a client advocate, coordinating internal teams to resolve operational or service issues.
Pre Trade & Trading Day Readiness
- Support pre trade enablement, including settlement readiness, cut offs, limits, and connectivity checks.
- Ensure correct workflows, contacts, and communication channels are in place prior to trading.
Post Trade & Transaction Processing
- Manage end to end post trade lifecycle
o Trade amendments and bookings
o Swap allocations and IFAs (Items for Attention)
o Trade affirmation, allocation, and settlement
- Monitor breaks, fails, and exceptions, ensuring timely investigation and resolution.
Financing & Collateral Support
- Provide operational coverage across financing products such as margin, cash funding/FX, stock loan, swaps, and prime financing.
- Support margin calls, collateral movements, and funding transparency for clients.
Reporting & Client Deliverables
- Ensure accurate setup, validation, and delivery of client reports (positions, margin, activity, accruals).
- Support digital platforms and portals used for client reporting and service interaction.
- Take ownership of client incidents, coordinating investigations and driving root cause resolution.
- Provide proactive, time bound updates to clients and internal
📌 Client Service Specialist (Hyderabad)
🏢 UBS
📍 Hyderabad