CRM Executive – Key Roles & Responsibilities
- Client Relationship Management
- Maintain regular communication with existing and potential clients.
- Handle client queries, requirements, and complaints.
- Build long-term relationships with clients.
- Lead & Follow-up Management
- Maintain and update the CRM/lead database.
- Follow up with leads through calls, WhatsApp, and email.
- Track lead status from enquiry to conversion.
- Sales Coordination
- Coordinate with the sales team for meetings and site visits.
- Schedule client meetings and follow up on proposals/quotations.
- Track pending proposals and conversions.
- Client Data Management
- Maintain accurate client details, contact information, requirements, and interaction history.
- Prepare daily/weekly CRM reports.
- After-Sales Support




- Take feedback from clients after service delivery.
- Coordinate with technical/operations teams to resolve client issues.
- Ensure client satisfaction.
- Reporting & MIS
- Prepare daily and monthly reports for leads, follow-ups, meetings, visits, and conversions.
- Monitor pending follow-ups and ensure timely action.
- Marketing Support
- Coordinate email campaigns, promotional activities, and company profile sharing.
- Support LinkedIn and other business-development activities.

Pay: ₹25,000.00 - ₹28,000.00 per month

Experience:
- B2B sales: 4 years (Required)

Work Location: In person

📌 CRM Executive (Delhi)
🏢 infrasure
📍 Delhi