Looking for smart and driven candidates who will be responsible to help resolve our customers' technical issues by acting as the liaison between them and our internal teams.

Requirement -
Immediate

Experience -
0-2 years

Job Location -
Agartala, Tripura

Qualifications:
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Knowledge using Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Language proficiency in English and Hindi
- Proficiency in Marathi language is a plus
- Logical thinker and ability to deal with difficult stakeholders
- Good interpersonal and Customer care skills
- Excellent problem-solving and communication skills

Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person.




- Collaborating with the team to effectively document business processes
- Assist in providing holistic solutions that address the challenges faced by the customer
- Assist the stakeholders to define user acceptance tests for recent or improved business processes and IT systems.
- Checking and analysing derived requirements that meet the customers’ requests
- Take part in meetings with stakeholders and assist in presenting issues and solutions both verbally and in writing
- Tech savvy with working knowledge of office automation products, databases (RDBMS preferred) and IT related terms.
- Good understanding of computer systems, mobile devices and other tech products.
- An in-depth understanding of the software and equipment used by the customers/ organization.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Ask customers targeted questions to quickly understand the root of the problem
- Following standard procedures for proper esc

📌 Support Engineer (Agartala)
🏢 Kran Consulting
📍 Agartala