Position Overview
The AGM – Client Relationship Management (International Business Sales) is responsible for building,

managing, and growing long-term relationships with international clients to drive sustainable revenue,

retention, and market expansion. This role bridges strategic account management, cross-border sales

execution, ensuring the organization delivers a consistent, culturally intelligent, and commercially sound

client experience across all markets served.

Key Responsibilities

Client Relationship Management
- Own end-to-end relationships with key international clients, importers, distributors, and trading partners,

ensuring account health, order continuity, and long-term business growth.
- Develop and maintain comprehensive account-specific relationship plans for each key client, covering

annual/seasonal volume and revenue targets, structured engagement cadences with buyers and

procurement teams, stakeholder mapping across client organizations, and risk mitigation strategies.
- Lead regular business reviews with key accounts, covering order fulfilment,



quality compliance, pricing

trends, and market outlook to strengthen partnerships.
- Identify upsell and current market opportunities by analysing customer demand, consumption trends, and

emerging product requirements.
- Build multi-level relationships across client organizations, from procurement teams to senior

management, to strengthen accounts and secure long-term partnerships.
- Monitor key account health metrics including order consistency, payment cycles, claims/rejections, and

contract renewals to identify risks and take proactive corrective action.
- Act as the key point of contact for major accounts, ensuring high levels of client satisfaction and

retention
- Identify upselling/cross-selling opportunities and manage the full client lifecycle.
- Adapt communication, negotiation, and engagement styles to the cultural and business norms of each

market.
- Build a regional playbook capturi

📌 Assistant General Manager – International Business Sales (Bhopal)
🏢 Majestic Basmati Rice
📍 Bhopal