City :
Mohali
State :
Punjab (IN-PB)
Country :
India (IN)
Requisition Number:
45615
Job Description
Business Title Manager - Sales Operations
Global Job Title Mgr I Customer Services
Global Function Business Services
Global Department Customer Services (DEP_BBS2)
Organizational Level 7
Reporting to SR. MANAGER/AGM - Customer Service & Sales Support
Size of team reporting in and type 7 to 10
Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA.
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function.
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement.
You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize recent or existing processes.
Passionate about helping clients succeed and committed to delivering exceptional customer service.
Empathetic, patient, and understanding when dealing with clients facing financial challenges.
Main Accountabilities . Operational Leadership and Team Management:
- Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.
- Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.
- Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.
- Develop and enforce standard operating procedures (SOPs) for the Customer Servic
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