Career Comeback Professionals || Experienced Professional || Recent Graduates Welcome
We are looking for an ambitious and professional Customer Experience Agent to join our team in India. In this role you will be the voice and face of the website, expertly guiding our customers through the platform, ensuring they get the most out of their profile, and helping our professionals to build their businesses.
Shifts: We are looking for those interested in part time hours (Saturday - Sunday, 18 hours/week) to join our Customer Experience Weekend team.
- APAC Market: 05:00 AM IST to 02:00 PM IST
- UK Market: 1:30PM - 10:30PM IST
- US/CA Market: 6:30PM - 3:30AM IST
Roles & Responsibilities:
- Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, the US and Global Emails.
- Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented.
- Utilise the Zendesk ticketing system to reply to customer emails and manage support tickets.
- Handle unresolved questions and escalate issues when necessary.
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have.
- Talk with prospective professionals, discussing the various benefits and how we can help them grow their business.
- Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business.
- Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time.
Required Skills:
- Minimum 1 year of experience in a customer-facing/sales r
📌 Customer Support Executive (Bangalore Metropolitan Area)
🏢 Xperteez Technology
📍 Bangalore Metropolitan Area
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