As a Product Support Engineer II, you will join the Corporate Technology team and collaborate with project managers, business stakeholders, Technology Risk personnel, and developers to design and optimize processes for collecting and validating technology asset data throughout the enterprise. Your responsibilities will include supporting the creation and ongoing management of workflows and procedures that enable productive data capture, integration, processing, as well as exception and approvals administration.
What You Will Do
- Use MECM/SCCM and/or Microsoft Intune to oversee desktop-class devices across an enterprise exceeding 10,000 endpoints.
- Demonstrate knowledge of MECM/SCCM collections for both user and device management, image deployment, compliance rules, software applications, and software updates.
- Experience in managing devices using Microsoft Intune, as well as working with LAPS, Bitlocker, Defender, device enrollment, and building configuration policies
- Strong knowledge of Autopilot deployment and enrollment methodologies.
- Assess program compatibility with existing hardware and software features.
- Prepare, submit, and manage application change requests through the ITIL Change Management and approval process.
- Understand UAC handling for rights elevation associated with software installations and upgrades.
- Utilize Privileged Access Management (PAM) software regarding admin rights elevation.
- Troubleshoot Level 2/3 application and operating system support issues for end users.
- Support end users with software solution implementation.
- Participate in an off-hours emergency pager rotation.
What We Need From You
- Bachelor’s degree in computer science, Information Systems or related fields; or equivalent experience
- A minimum of 3 years working with SCCM/MECM/Intune
- A minimum of 3 years prior work experience in a product support or infrastructure support role
- A minimum of 2 years of experience managing Office 365, Teams, and Intune
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📌 Senior Product Support Engineer (Hyderabad)
🏢 Sei
📍 Hyderabad