About Wahed:
The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.
At Wahed, we're changing that. We are a global fintech company on a mission to build a recent financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.
Job Brief:
Lead day-to-day delivery for an assigned KYC team, ensuring efficient workload management, strong quality and control adherence, timely case completion, effective people leadership, and successful implementation of approved operational changes.
The role owns team-level outcomes and escalates material cross-team capacity, risk, readiness, or prioritization decisions.
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Job Description:
• Operations & capacity: Plan and allocate work by volume, risk, complexity, aging, SLA, analyst capability and
jurisdiction accreditation; monitor queues, rebalance capacity, and prevent bottlenecks or breaches.
• Quality & controls: Own team quality performance; analyze QC trends and root causes; drive calibration,
coaching, corrective actions and closure of audit, compliance and control findings.
• Backlog & performance: Maintain queue health and execute backlog-reduction plans without weakening
KYC/AML controls. Track quality, productivity, AHT (where relevant), TAT, SLA, aging, escalations and capacity.
• People leadership: Set objectives, conduct 1:1s and performance reviews, coach Analysts and Senior Analysts, address underperformance, recogn
📌 Team Leader KYC (Mumbai)
🏢 Wahed
📍 Mumbai