Role Description
Job Summary

We are seeking an experienced
Microsoft 365 Administrator (L3)
with 10+ years of experience to provide advanced administration, operational support, and troubleshooting across Microsoft workplace and identity platforms. The role serves as a senior technical resource within the IT operations team, supporting day-to-day administration, platform optimization, incident resolution, configuration management, and operational improvements across Microsoft 365 services.

The ideal candidate will possess solid expertise in
M365 ADMIN, L3, Exchange Online, Share Point Online, and Entra ID
, with the ability to work independently while collaborating with stakeholders and technical teams.

Key Responsibilities
- Administer and support Microsoft 365 services with primary focus on Exchange Online, Share Point Online, and Entra ID.
- Perform advanced troubleshooting and resolution of platform, infrastructure, and user-related issues across Microsoft 365 environments.
- Manage identity and access administration, including user provisioning, deprovisioning,



group management, licensing, and permissions.
- Implement and maintain access control models using RBAC and security controls such as MFA.
- Execute configuration changes, policy updates, and platform optimization initiatives.
- Investigate, troubleshoot, and resolve incidents and service requests in accordance with operational processes and service standards.
- Support operational changes and continuous service improvement activities within the Microsoft 365 ecosystem.
- Participate in change management activities and execute approved changes.
- Collaborate with customer stakeholders and cross-functional IT teams to resolve operational issues effectively.
- Provide technical guidance, mentoring, and knowledge sharing to junior administrators.
- Create and maintain operational documentation, standard operating procedures, and knowledge articles.
- Ensure adherence to ITSM processes, governance polici

📌 Senior Microsoft 365 Administrator (Chennai)
🏢 UST
📍 Chennai