Key Responsibilities

1. Process Management
- Follow established operational processes and Standard Operating Procedures (SOPs).
- Coordinate with internal teams and external vendors to ensure smooth service delivery.
- Maintain process compliance and operational quality standards.
- Update operational records and MIS reports accurately.

2. Booking & Ticketing
- Independently handle domestic and international travel bookings.
- Process modifications and special travel requests.
- Coordinate with airlines, hotels, and other travel partners.
- Ensure error-free booking confirmations and timely ticket issuance.

3. Reschedule & Cancellation
- Process rescheduling and cancellation requests as per company and vendor policies.
- Inform customers about applicable charges, refund policies, and timelines.
- Coordinate with vendors for timely completion of requests.
- Maintain accurate records of all modifications.

4. Billing & Documentation
- Generate invoices and verify billing details.
- Maintain customer records and booking documentation.




- Ensure all travel documents are complete and accurate before travel.
- Support finance with billing reconciliation when required.

5. Fresh Query Management
- Respond to all recent customer enquiries within the defined Turnaround Time (TAT).
- Provide accurate quotations and travel information.
- Follow up with customers until closure of the enquiry.

6. Reschedule Requests
- Complete all rescheduling requests within the committed TAT.
- Keep customers informed throughout the process.
- Escalate delays proactively when necessary.

8. Cancellation Requests
- Process cancellation requests within the prescribed TAT.
- Initiate refund requests and monitor their completion.
- Ensure customers receive timely updates on refund status.

Required Qualifications
- Bachelor's Degree in any discipline.
- 0–2 years of experience in Operations, Customer Support, or Travel Operations.
- Freshers with excellent communication and learning ability are en

📌 Travel Operations Specialist (Anna Nagar)
🏢 OneUs Travels Private
📍 Anna Nagar