Requisition Number: 19702

Contract Type: Permanent

Location(s):

Chennai, IN

Engineer, Service Monitoring
Role Description Summary
As the Engineer, Service Monitoring, you will be responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure. will work closely with SES operations and engineering teams on the shared goal of improving operational efficiency, service quality and customer experience. The Engineer will assist operations in solving service anomalies in the RF (Ground/Satellite), IP and platform domains, analytics and automation. The incumbent will be required to build and manage service support and reporting systems that contain a high degree of intelligence and autonomy.

The incumbent will be, as part of a team, responsible for the integration of managed service monitoring architectures in the enterprise data, mobility, and video domains. The position also carriers the expectation that the incumbent shall fully engage with SES next generation services (HTS GEO/MEO/LEO)



on a technological and service delivery level.

The incumbent shall also support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope. The incumbent will be expected to work with Network Management Systems (NMS) from multiple vendors in the IP, ground infrastructure and network domains.

Primary Responsibilities / Key Result Areas
- Ensure that service monitoring systems are highly available, accurate and fit for purpose
- Work closely with partners in OSS/BSS domains in the setup and maintenance of API interfaces and data flows
- Capture and process monitoring, SSA and automated reporting requirements from operations teams, and from SES customers when required (customer portal services)
- Work closely with internal and external stakeholders to ensure timely delivery of recent systems, software and services.
- Drive ser

📌 Engineer, Service Monitoring (Chennai)
🏢 SES Satellites
📍 Chennai