We're looking for a Senior Shared Services Coordinator - HR Services |
This role is Office Based, Hyderabad Office
Senior
Shared Services Coordinator | People Function – HR Shared Services
Location:
Hyderabad Office (expectation to work until 12 PM Pacific Time to accommodate
global time zones) / Till 1 AM IST (Transport Provided)
Reports To: Manager,
Shared Services Operations
Role Overview
As a
member of the Operational Excellence team, this role plays a pivotal part in
supporting and improving HR service delivery. The Senior Shared Services
Coordinator focuses on process standardization, system optimization, knowledge
base development, reporting, change management, and operational execution. The
role closely partners with People Advisory Team, People Systems, IT, and other
stakeholders to support HR Service Delivery platforms, including current use of
ServiceNow HR Service Delivery as the primary system for HR case management,
ticketing, approval workflows, audit processes, and workflow automation within
the HR operating model, ensuring processes are efficient,



consistent,
compliant, and scalable. Responsible for driving operational initiatives,
maintaining process documentation, supporting change management, and turning
insights into actionable improvements
This
is a global role, requiring collaboration with teams across multiple regions.
The Senior Shared Services Coordinator will balance both global and regional
responsibilities, ensuring alignment between global standards and local
requirements.
In This Role You Will
Process & Operational Excellence:

Lead and optimize HR operational processes, with a robust focus on designing, improving, and automating workflows to ensure efficiency, accuracy, and compliance
Document, maintain, and improve workflows using Lucidchart (or equivalent tool)
Identify and resolve operational inefficiencies, gaps, and bottlenecks through process redesign and continuous improvement
Ensure HR processes are consistently designed and e

📌 Senior Shared Services Coordinator (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad