Location
: Hyderabad, India

Reports to
: Line Manager in the Organization

Department
: Customer Onboarding

Type of Position
: Full Time (on-site)

About Us
Arrise Solutions India Pvt. Ltd. is a leading content provider to the iGaming and Betting Industry, offering a muti -product portfolio that is innovative, regulated and mobile-focused. Arrise strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo.

About The Role
We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must.

Key Responsibilities




Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the games and applications.

Understand and troubleshoot solutions in a complex technical environment.

Multi-task in a fast-paced high-performance environment collaborating with multiple teams.

Maintain a skilled demeanor and customer focus when handling complex issues.

Interact with our clients all over the globe on need basis

Debug and Provide RCA (Root Cause Analysis).

Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles.

Understand the code flow and application functions

Understand the queries given by the customer Support team.

Coordinate with internal teams to proactively identify the issues in the system.

Analyse and Identify service improvement items and design solution.

Support continuous improvement by investigating alternatives and technologies.

SLA adh

📌 Technical Support Engineer (Hyderabad)
🏢 Arrise Solutions (India
📍 Hyderabad