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YOUR MISSION:
Reporting To:
Manager - D2C eCommerce Warehousing & Delivery Operations

Location:
Luhari (Gurgaon)

Coverage
North India operations, marketplaces and warehouse network

Position Summary:
Drive end-to-end eCommerce marketplace operations across North India by ensuring solid warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance and cross-functional stakeholder alignment. The role is responsible for delivering operational excellence while supporting strategic initiatives such as SJIT, marketplace expansion, warehouse transitions and process automation.

Key Responsibilities
Marketplace Operations & Fulfilment




- Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.
- Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.
- Track and resolve operational escalations impacting customer experience, dispatch performance, returns, claims or marketplace health.
- Coordinate with category, marketplace and warehouse teams to ensure business priorities are executed without operational blockage.

SJIT Program Management
- Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.
- Coordinate with marketplace teams on allocation approvals, pending ROs, dispatch planning and STN creation.
- Monitor inventory availability, fulfilment adherence and return closure for SJIT operations.
- Support allocation model discussions and ensure alignment between marketplace requirements and PUMA oper

📌 Assistant Manager (Gurugram)
🏢 PUMA Group
📍 Gurugram