We are looking for an L2 Technical Support Engineer – Software to troubleshoot software and product-related issues, support customers, and coordinate with Engineering and Product teams for issue resolution.

Key Responsibilities
- Provide L2 technical support for software and product-related issues.
- Troubleshoot and resolve technical issues reported by customers.
- Interact with customers through calls, emails, and CRM.
- Analyse logs, errors, and system behaviour to identify root causes.
- Use internal diagnostic tools for troubleshooting and debugging.
- Write and run basic Python scripts for debugging and system checks.
- Reproduce customer issues and document findings.
- Coordinate with Engineering, Product, and QA teams for complex issues.
- Track and manage issues through CRM/ticketing systems.
- Assist customers with product configuration, integration, and troubleshooting.
- Support product testing and validation when required.
- Provide onsite technical support during customer visits when required.




- Identify recurring issues and share feedback with Engineering and Product teams.

Requirements
- B.E./B.Tech in Computer Science, Electronics, E&TC;, or a related field.
- 1–3 years of experience in Technical Support, Application Support, Software Support or Software Engineering.
- Positive understanding of software troubleshooting and debugging.
- Basic knowledge of Python or any scripting language.
- Basic understanding of APIs, databases, logs, and networking.
- Experience with Jira, CRM, or ticketing tools is an advantage.
- Strong analytical and problem-solving skills.
- Good communication skills and ability to interact with customers.
- Willingness to travel occasionally for customer visits.

Preferred Background

Candidates from Software Support, Application Support, Technical Support or Software Engineering backgrounds are encouraged to apply.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:
- Paid sick time
- Provident Fund

Work Location: In person

📌 Technical Support Engineer – Software (Goa)
🏢 Spintly India Private
📍 Goa