Digital Customer Engagement Manager (India)

Digital Customer Engagement Manager (India)

20 Aug
|
SAP
|
India

20 Aug

SAP

India

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

WHAT YOU'LL DO

Support the adoption and on-the-ground delivery of key strategic initiatives; contribute to end-to-end project execution by coordinating with cross-functional teams, tracking progress against milestones, and helping ensure initiatives land with measurable impact.
Identify opportunities for automation across delivery workflows and customer engagement processes; collaborate with technical teams to scope and pilot automation solutions that reduce manual effort and improve consistency.




Contribute to identifying gaps in the current operating model and support improvements that increase effectiveness and strengthen cross-team integration; help translate findings into concrete action plans with clear owners and measurable outcomes.
Support trusted relationships with PC3's suppliers and partners; liaise with Partner Management teams within GCO and SAP to help ensure alignment on expectations, facilitate issue resolution, and identify opportunities to deepen collaboration.

WHAT YOU BRING

Full-time Graduation or Master's university with good academic background.
5–7 years of overall SAP experience, with 2+ years in a customer-facing role (consulting, IT support, or IT services), including exposure to global organizational setups.
Hands-on experience with SAP Basis, SAP S/4HANA, and cloud infrastructure (Azure/AWS) in the context of SAP greenfield and brownfield deployments; familiarity with GCO operations tools and automation (e.g. SPC, TIC) is a plus.
Positive project

📌 Digital Customer Engagement Manager (India)
🏢 SAP
📍 India

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