Required Skills:
- NICE CXOne
- Contact Center Technologies
- Cloud Contact Centers
- ACD & IVR
- AI & Bots (Chat & Voice)
- Workforce Management
- CTI & CRM Integration
- Recording Solutions
- ASR, TTS, Outbound Dialer
- Callback & Post-Call Survey
- Multi-channel Integration (Voice, Email, Chat, Fax)

Role Requirements:
- Experience in Contact Center technologies and migration projects.
- Hands-on expertise with the NICE CXOne platform; exposure to other CCaaS platforms is an added advantage.
- Robust knowledge of Contact Center architecture, design, and routing methodologies.
- Experience in IVR development, implementation, and support.
- Knowledge of Hosting, Networking, Telephony, Storage, and SSO configurations.
- Experience with CTI and CRM integrations.
- Familiarity with databases such as MS SQL, PostgreSQL, Oracle, and Cache.
- Knowledge of VoiceXML and GrammarXML is an added advantage.
- Strong L1, L2, and L3 troubleshooting skills for call flows and third-party application integrations.

📌 NICE CXOne Contact Center Engineer (Kochi)
🏢 Tekskills India Private
📍 Kochi