We are looking for a technically skilled and customer-focused Territory Service Executive / Field Service Engineer to provide installation, preventive maintenance, breakdown support, troubleshooting, and technical service for commercial cleaning machines.
The role involves extensive field visits to customer sites, ensuring machines operate reliably and customers receive timely technical support.
Key Responsibilities
Install, commission, inspect, and service commercial cleaning machines at customer locations.
Attend breakdown and service calls within the assigned territory.
Diagnose mechanical, electrical, hydraulic, and battery-related problems.
Carry out preventive maintenance and periodic servicing as per company guidelines.
Troubleshoot and repair machines such as:
Scrubber-dryers
Single-disc machines
Vacuum cleaners
Sweeping machines
High-pressure cleaning machines
Carpet and upholstery cleaning equipment
Other commercial cleaning equipment
Replace faulty components, spare parts, motors, pumps, batteries, controllers, switches, hoses, and other machine parts as required.




Conduct machine demonstrations and provide basic operator training to customers.
Maintain accurate service reports, job cards, installation reports, and spare-parts records.
Follow up on pending service requirements and ensure timely closure of complaints.
Identify recurring technical issues and report them to the Service Manager.
Coordinate with the Sales, Spare Parts, and Customer Support teams for effective service delivery.
Maintain valuable customer relationships and identify potential service/spare-parts requirements.
Ensure service tools, testing equipment, and company assets are properly maintained.
Follow all company safety procedures while working at customer sites.
Travel extensively within the assigned territory and occasionally outside the territory as required.

Requirements
We urgently require a new Service Engineer for our branch. We currently have around 50 Nos. of TMS-5000, TMV-500

📌 Territory service executive (India)
🏢 Roots Group of Companies
📍 India