Roles and Responsibilities - Admin Customer Care

Manage customer escalations and ensure timely closure with proper root cause
Coordinate with logistics and planning for accurate delivery commitments
Support continuous improvement by analyzing customer feedback and trends
Handle customer inquiries, complaints, and service requests professionally
Coordinate with internal teams to resolve customer issues on time
Maintain customer communication through calls, emails, and portals
Track and update status of customer requests and escalations
Ensure high customer satisfaction and quick response time
Maintain records of customer interactions and service history
Support order coordination, dispatch follow-ups, and delivery updates
Prepare reports on customer issues, feedback, and resolution timelines
Assist in handling customer visits and coordination with internal teams
Follow company policies, communication standards, and service protocols

📌 Executive - Admin Customer Care (India)
🏢 Larsen and Toubro
📍 India