Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Consultant, IT service Operations

Job Location: Gurgaon/ Banglore
Function: O&E-; Service Delivery
Job Level: S2 Core / Advance
Employment Type: Permanent

Why we need this role

We are seeking a highly skilled Automation & Transformation Consultant to drive centralized ownership across O&E; towards, AI/automation and digital transformation. This role involves analyzing, identifying opportunities for automation, and implementing cutting-edge automation technologies related to RPA automation.

Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career.

What you will do

Key Responsibilities:-
- Process intelligence using advanced analytics, AI models, and tools like Power BI, SQL, and Python to optimize efficiency.
- Cross-functional collaboration with IT, business units,



and leadership to align automation with strategic goals.
- ROI & KPI tracking to measure cost reduction, productivity gains, cycle time improvements, and customer experience impact.
- Automation opportunity identification leveraging RPA, IA, ML, and Generative AI to prioritize high-value use cases. Working with web scraping techniques for multiple automations.
- End-to-end automation delivery governing RPA workflows and Python-based solutions.

Innovation adoption by evaluating and onboarding emerging technologies such as Generative AI copilots and up-to-date web frameworks.

What we're looking for

Skills & Experience that are mandatory:
- 10-15 years of experience in analytics and process automation –web scraping, data extraction with proven track record of handling complex data science projects
- Excellent knowledge of SQL, Power BI with developing complex queries and stored procedures for data manipulation in SQL and DAX in powerbi.
- P

📌 Consultant - O&E Business Operations (Gurugram)
🏢 Colt Technology Services
📍 Gurugram