At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Discipline
Client Experience
Role Type
CX Coordinator
The opportunity
We are looking for CX Coordinator – Associate who will be responsible for general mailbox management and managing various activities in Global Client Experience system.
Your key responsibilities
- Provides administrative support on survey / interview; including but not exclusive to creation, coordination, list management, sampling, upload and other administrative tasks related to surveys / interviews.
- Gather data, create, and administer any reporting, if needed.
- Develops and maintains excellent working relationship with the regional CSat focal and various internal departments to carefully and effectively address their needs.
- Work in creative and pro-active manner to suggest improvement for effective flow of work.
- Cross-train appropriate peers to ensure seamless support of feedback initiatives.
- Ensure the highest quality standards around accuracy and implement accordingly.
- Determine proper analysis techniques, with guidance from supervisor(s) to best translate and communicate complex data.
- May have to manage a shared mailbox
Skills and attributes for success
- Ability to work on multiple activities simultaneously, in rapid paced environment.
- Good communication and interpersonal skills
- Good oral & written communication
- Comfortable working with complex data entry systems
- Intermediate knowledge on Excel, PPT and PowerBI
- Exposure to international cultures and virtual teaming is an added advantage
- Market research preferred
To qualify for the role, you must have
- Bachelor’s degree
- Master’s degree preferred
- Approximat
📌 CX coordinator (Delhi)
🏢 EY
📍 Delhi