Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Engineer, GCA Global Language Services

Job Type- Fixed Term Contract
Duration- 6 Months
Location- Gurgaon/ Bangalore

Why we need this role

German Language Services Administrators engage directly with customers and partners to provide an productive incident support process and customer experience. They triage customer support tickets, working closely with Colt support teams to resolve incidents and respond to requests.

What you will do

Typical tasks and responsibilities will include:

• Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets.

• Responding to all Incidents and requests within specified SLA’s (24/7 operations).

• Proactively working on customer experience to improve NES.

• Responding to Customer/OLO’s emails and telephone calls in a Foreign Language,



following set processes and documenting incident details in required templates.

• Providing regular communication with customers and vendors on the progress of customer tickets.

• Proactively following up on negative triggers to improve NES.

• Allocating unresolved Incidents to appropriate support groups, managing customer escalations.

What we're looking for
- Any Graduate with 1+ year of experience in customer facing role.
- Excellent communication skills (reading/writing/speaking) in German and English.
- Proven track-record of commercial and customer service experience
- Solid experience in managing customer relationships

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working toget

📌 Engineer, GCA Global Language Services (Bengaluru)
🏢 Colt Technology Services
📍 Bengaluru