Key Responsibilities
Connectivity Operations & Support
- Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
- Provide operational support for GSIP platforms to ensure stable voice and video communication.
- Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access.
- Support for Factory Network – Factory request for network policy/user Policy/segregation request.
- Monitor service performance and coordinate issue resolution with stakeholders.
- Handle Escalations and Prioritize service-related requests
- Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
- Project Management – Support Communication and timeline completion

Infrastructure Automation and Improvement
- Identify opportunities to automate network Service provisioning, monitoring, and reporting.
- Collaborate with engineering teams to develop reusable automation frameworks and templates.




- Ensure automation aligns with security, compliance, and change management policies.

GSIP & SASE Management (Valuable to have)
- Maintain GSIP configurations and troubleshoot session-related issues.
- Support SASE platform updates, rule changes, and user access policies.
- Ensure both platforms meet performance, reliability, and security standards.

Supplier & Managed Services Oversight
- Manage relationships with managed service providers, ensuring delivery of contracted services.
- Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution.
- Participate in contract reviews, renewals, and negotiations with suppliers.

Financial & Invoicing Management (Secondary)
- Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments.
- Manage intercompany invoicing for shared connectivity services across business units.
- Track operational costs and support budget pl

📌 Operations Lead Connectivity, (Chennai)
🏢 Kone
📍 Chennai