Job Purpose
Job Purpose
This is a client-facing (or developing into client-facing) role focused on linguistic quality onboarding, strategy, process optimization, and quality data analysis and reporting. The role supports delivery teams in meeting client quality expectations while improving efficiency and outcomes.
The Customer Quality & Performance Specialist contributes to linguistic quality strategies, manages linguistic assets (such as terminology, style guides, and translation memories), and supports continuous improvement initiatives. The role may also participate in onboarding current clients and exploring AI-driven linguistic solutions
About Transform
At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Job Overview
Key Responsibilities
- Support and provide guidance to client services teams, clients,
and internal stakeholders on linguistic quality frameworks
- Assist in designing and implementing quality improvement plans aligned with client-specific requirements
- Document and maintain account-level quality strategies (e.g., Translation Briefs) and support rollout to stakeholders
- Create and maintain linguistic assets including terminology, style guides, and translation memories
- Monitor performance metrics and support adjustments to strategies to improve outcomes
- Work with CAT, TMS, and QA tools such as Smartling, XTM, Phrase, Xbench, etc.
- Provide input on timelines, cost estimates, methodologies, and risk mitigation
- Track, analyze, and report on quality KPIs and performance metrics
- Support client communication by proactively addressing needs and contributing to continuous improvement initiatives (including AI-based solutions)
- Assist in root cause analysis, client escalations, and CAPA
📌 Localization Quality Specialist (Mumbai)
🏢 RWS
📍 Mumbai