As a leading financial services and healthcare technology company based on revenue, SS&C; is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.

Job Description

Job Overview
Intralinks is seeking a motivated, energetic individual with robust technical knowledge, project management, and communication skills for the position of Incident Manager. This individual will be responsible for driving incident resolution across the Intralinks organization. The Incident Manager will be part of the Service Management organization and reports to the Director of Service Management.
Responsibilities & Duties
- Incident Coordination – manage priority 1&2 incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group.



Provide prompt periodic progress updates to the appropriate parties until detection of the root cause and issue closure.
- Coordinate resolution efforts across multiple applications and groups.
- Conduct Post Event Reviews of each event with associated teams involved in each event with the goal of continuous improvement
- Provide metrics on Incidents Reported and work with the SRE Management team to identify trends/issues that require inclusion into the Problem Management agenda driven by the Problem Manager
- Provide input into the Incident Management Process, further defining the process flow, documenting expectations and assist in training and guiding impacted parties to adhere to the process.
- Provide after hours on call support.
- Change Enablement Coordination
- Coordinate & lead Change Advisory Board (CAB) meeting
- Review and approve change enablement requests
- Coordinate communications with internal and external

📌 Major Incident Manager (Hyderabad)
🏢 SS&C
📍 Hyderabad