About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential growth opportunities with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance,



and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive
We are looking for a dynamic and experienced Team Manager to lead a team of agents providing front-line support for customers. The successful candidate will oversee day-to-day operations, drive performance, coach team members, and ensure an excellent customer experience in a fast-paced call center environment.
Duties and Responsibilities:
Lead, mentor, and manage a team of agents.
Monitor daily team performance and ensure KPIs, SLAs, and quality targets are consistently met.
Provide hands-on support in resolving complex technical issues or escalations.
Conduct regular coaching, feedback sessions, and performance re

📌 Team Manager | Remitly HVS (India)
🏢 full potential solutions
📍 India