Our Context

We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies.

You will play a critical role in ensuring system availability, performance, and security for our clients.

Your Missions

Cortex XDR: Deploy, monitor, and manage endpoint agents.
Palo Alto: Push and manage firewall rules across environments.
Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments.
Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
Administer IAM users, roles, and policies, following security best practices.
Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN).
Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams.




Manage and troubleshoot Citrix Virtual Apps & Desktops
Perform VM management and troubleshooting using VMware vSphere and ESXi.
Handle backup operations and restore processes using Veeam Backup & Replication.
Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
Manage Endpoint Protection tools like Bitdefender.
Maintain and support anti-spam tools and MFA administration (DUO or Authenticator).
Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution.
Assist with patching, upgrades and regular maintenance of server environments.
Provide support for print servers.
Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
Maintain thorough documentation of systems, incidents, and standard operating procedures.

Required Technical Skills

Networking: Positive understanding of switching, routing, VLANs, and IP addressing.
Citrix (XenApp

📌 Infrastructure Support Engineer (Noida)
🏢 NeoXam
📍 Noida