POSITION OVERVIEW

The Customer Quality Engineer is responsible for owning customer-facing quality
performance for assigned IC products in a semiconductor backend manufacturing
environment. This is a hands-on individual contributor role focused on customer
complaints, failure analysis, root cause investigations, and corrective actions
to ensure customer satisfaction, quality improvement, and zero-defect delivery.

The role acts as the technical quality interface between customers and internal
teams, driving rapid issue resolution and continuous quality improvement without
ownership of enterprise QMS systems.

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KEY RESPONSIBILITIES

CUSTOMER ISSUE MANAGEMENT

* Serve as the primary customer quality interface for assigned IC products and
customers.
* Own customer complaints, deviations, and escalations; ensure timely,
technically robust responses.
* Lead 8D problem-solving activities, including containment, root cause
analysis, and corrective/preventive actions.




* Prepare and deliver customer-facing quality reports, 8D responses, and
technical updates.

FAILURE ANALYSIS & ROOT CAUSE

* Perform and coordinate failure analysis for IC and package-related quality
issues (assembly, test, reliability).
* Apply quality tools such as RCA, FMEA, SPC, DOE, and data analytics to
identify failure mechanisms and process gaps.
* Work closely with manufacturing, package engineering, test, and reliability
teams to drive defect elimination.
* Validate effectiveness of corrective actions through data monitoring and
recurrence prevention.

QUALITY PERFORMANCE & IMPROVEMENT

* Track and analyze customer PPM, escapes, DPPM, RMA data, and reliability
trends.
* Drive continuous improvement actions to reduce customer complaints and
improve outgoing quality.
* Support Current Product Introduction (NPI) activities by ensuring
customer-specific quality risks are identified and mitigated early.
* Support process change

📌 Customer Quality Engineer (Jagiroad)
🏢 Tata Electronics Private
📍 Jagiroad