We're looking for
IT Operations
Responsibilities
- Monitor IT Events and carry out the control actions associated with each event.
- Take action to solve IT incidents based on instructions, agreements and/or documented solutions, or escalate IT incidents.
- Register IT incidents and (research) actions already taken; actively monitor SLEs.
- Proactively monitor the workload automation environment (batch) and take the appropriate action(s) in case of detected problems and/or delays.
- Carry out specifically assigned ICT service requests on demand and in accordance with instructions in the context of IT infrastructure and workload automation.
- Carry out IT changes in case of Move to Production, within the specified change window and in accordance with instructions and procedures.
- Invest in the personal and technical development, keeping knowledge up to date by following training and coaching.

Key Activities
- Main focus is to monitor the IT Infrastructure (24x7x365) using the tools OMI, BMC Control-M, Dynatrace, Tivoli etc. and trigger relevant actions.




- Handle IT Infra events (Basic) based on their priority and trigger relevant actions by following the instruction text/KBs.
- Handle Batch events (Basic) and batch cancels(e.g. rerun, force ok, put on hold etc.) as requested by the end users.
- Handle incidents (Create / modify / escalate / close)as relevant.
- Perform the SYST Batch Om buds tasks Independently after 1 month of hands-on experience.
- Perform Operational tasks (as Om buds) of Prod workplace under guidance.
- Execute Standard(Basic) changes independently by following the procedure/KBs after 1 month of hands-on experience.
- Identify and involve relevant stakeholders incase of events arising out of (un)planned interventions (e.g. IT changes,outages etc.)
- Flag/request to create a KB as and when necessary.
- Prepare and send a daily Operations Report/Work transfer template with clear, relevant information along with the actions triggered.
- Ensure t

📌 IT Operations (Bengaluru)
🏢 Scoutit
📍 Bengaluru