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Level:
Entry-Level / Mid-Level

We’re looking for a reliable, technically skilled, and customer-focused
Information Technology Support Specialist
to join our IT team and provide high-quality technical support across hardware, software, networks, systems, and workplace technology. In this role, you will troubleshoot technical issues, assist users, maintain IT equipment, and support reliable day-to-day technology operations. You'll collaborate closely with employees, IT engineers, system administrators, cybersecurity teams, vendors, and business stakeholders to resolve technical issues and deliver an productive technology experience. If you're passionate about technology, problem-solving, and helping people work more effectively, we'd love to hear from you

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Key Responsibilities
- Provide first- and second-level technical support to employees and users through phone, email, chat, ticketing systems, and in-person assistance.
- Diagnose, troubleshoot, and resolve hardware, software, network, system, and user access issues.
- Install, configure, maintain, and support computers,



laptops, mobile devices, printers, peripherals, and other IT equipment.
- Manage IT support tickets and service requests while ensuring timely resolution within agreed service levels.
- Support user account creation, password resets, permissions, access requests, and identity management processes.
- Provide technical support for Microsoft 365, Windows, macOS, cloud applications, collaboration platforms, and business software.
- Troubleshoot network connectivity, Wi-Fi, VPN, remote access, and basic infrastructure issues.
- Maintain accurate IT asset inventories, equipment records, software information, and technical documentation.
- Assist with software installations, system updates, security patches, device configuration, and endpoint management.
- Escalate complex technical, infrastructure, or cybersecurity issues to appropriate internal teams or external service providers.
- Support employee

📌 Information Technology Support Specialist (Odisha)
🏢 Fondation Isabelle et Luc Poirier
📍 Odisha