About MyDocsy

MyDocsy is building India’s Trusted Advanced Care Network, helping patients navigate complex medical decisions and access the right doctor, procedure, hospital, equipment, cost and timing.

Our Care Coordinators are often among the first people a patient speaks to. Their role is to ensure that every patient receives a prompt, organized and reassuring experience from the first call through consultations, diagnostics, procedures and follow-ups.

Role Summary

The Care Coordinator is the execution backbone of the patient journey.

You will make the first call to patients, understand their immediate requirement, collect medical information and reports, schedule OPDs and teleconsultations with MyDocsy doctors and specialists, coordinate logistics and ensure that no patient or operational task falls through the cracks.

This is a highly hands-on role requiring robust communication, speed, ownership and attention to detail.

Key Responsibilities

1. First Patient Call & Initial Coordination
- Call new patients promptly after receiving a lead or referral.




- Understand the patient's primary health concern, location, preferred language and immediate requirement.
- Collect basic medical history, reports, scans, prescriptions and other relevant documents.
- Ensure all patient information is accurately recorded and shared with the appropriate clinical team.

2. Consultation Scheduling

Coordinate and schedule:
- OPD consultations with L3 and L4 specialists.
- Teleconsultations with L1, L2 or L3 doctors.
- Free Second Opinions where applicable.
- Follow-up consultations and multidisciplinary discussions.

3. Patient Follow-Up & Case Execution
- Follow up with patients before and after consultations.
- Ensure recommended next steps are completed.
- Coordinate report collection, diagnostic tests, investigations, hospital appointments and procedure-related requirements.
- Track pending actions until completion.
- Prevent patients from being lost because of delayed fol

📌 Care Coordinator (India)
🏢 My Docsy
📍 India