Job Description - Customer Relationship Executive

About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail.

We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata.

We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people.

Job Summary: As a Customer Relationship Executive, your primary responsibility is to ensure a seamless and positive experience for customers, with a focus on delivering vehicles on time. Your role involves effective communication, coordination with various departments, and ensuring that customers receive their vehicles promptly and in optimal condition. You play a key part in building and maintaining customer satisfaction and loyalty.

Job Role: Customer Relationship Executive - Deliveries

Location: Hyderabad

Experience: 0-3 years.

Work Mode: On-site

Roles and Responsibilities:




- Coordinate with the sales, Stockyard teams to ensure the timely preparation and delivery of vehicles to customers.
- Schedule delivery appointments and communicate delivery timelines to customers.
- Create a WhatsApp group for Seamless coordination between Customer, Sales & CRM team.
- Maintain regular communication with customers to update them on the status of their vehicle orders.
- Provide transparent and accurate information regarding delivery dates, documentation requirements, and any additional services.
- Gather feedback on the overall buying and delivery experience.
- Ensure all necessary paperwork, including vehicle registration, insurance, and ownership documentation, is prepared and completed accurately.
- Conduct pre-delivery inspections to verify the condition of the vehicle, ensuring it meets dealership standards and customer expectations.
- Address any cosmetic issues or concerns before delivery.

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