About The Role
This role is a critical for successful rollout of our new common Delivery Framework and operating model across BT Group, providing on what good looks like, and enabling interdependent teams to speak the same language. This role primarily supports the Content Editor Specialist in producing and managing the content that forms the single source of truth playbook for colleagues involved in delivery, establishing colleague memory of good practice with inputs, outputs, critical steps, templates, and artefacts that form the Delivery standards. The Content Editor Specialist will product content, execute against the content management strategy, and conduct user research as needed,
in service of ensuring accuracy and clarity of the published delivery standards and driving up usage of the Wayfinder service and understanding/adoption of the Delivery Methodology
What You’ll Be Doing
- Supports the content creation strategy and contributes to content production of high-quality and engaging content on delivery standards
- Support the team’s mission through a combination of data analysis, contact analysis, end-user research, and content audits to improve user engagement and experience
- Delivers standard content editing approaches, activities and deliverables covered by guidelines at both the operational and project levels
- Supports delivery of digital-first experiences drive up usage, understanding and effectiveness of the published standards in order to enable improved delivery performance and outcomes across the Digital Portfolio
- Scopes and runs user research and translates into action-oriented insight
- Operates content management systems to maintain accuracy and relevant o
📌 Content Editor Professional (Bangalore Metropolitan Area)
🏢 BT Group
📍 Bangalore Metropolitan Area
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