We're looking for
Monitoring Engineers
Responsibilities
- 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
- Rapid and effective response to service failure Alerts and Notifications from a range of systems.
- Impact and Severity Assessments of service failures, both internal and external stakeholders.
- Management of Bank/PG s downtime or other services against SLA Targets. Escalation of downtime within the bank/PG s, as well as internally.
- Accurately tracking on progress and escalations on issues & internal ticketing systems.
- Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.
- Notifying merchants via email of any planned maintenance, either internal or Bank/PG.
- Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
- Hands on experience on Database (SQL)
- Hands on experience on Python, shell scripting.
- Software Development in terms of automating repeatable Operations tasks (TOIL).SRE Metrics & Monitoring Strategy (SLI, SLO, etc). Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc
- Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
- To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.
Qualifications & Skills
- Excellent verbal and written communication skills with the ability to collaborate effectively across teams
- Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously
- Analytical mindset with strong problem-solving and decision-making abilities
- High attention to detail and commitment to delivering accurate, high-quality work
- Ab
📌 Monitoring Engineer (Delhi)
🏢 Scoutit
📍 Delhi