Job Title : Customer Relationship Manager (CRM)

Location : Noida Sector 63

Experience : Min 1 year

Role Description:

Pleasant. Unflappable. Customer-first. The CRM is the client’s single point of contact at Brisk Olive — the person the client calls first, and the person who always calls the client before they need to ask. A natural problem solver whose working style is simple: solve and update. When things go wrong — and in multi-location execution, sometimes they do — the CRM is the calm voice that reassures the client, owns the recovery, and keeps them informed until the issue is closed.

Responsibilities:

Client Relationship Management:

• Act as the main point of contact (POC) for all client interactions.

• Address client inquiries and ensure prompt responses from Order Delivery to Order Completion and beyond, including After Sales Support.

• Build and maintain solid relationships with existing clients.

Solve & Update (Issue Ownership):

• Own every client issue end-to-end: coordinate internally, resolve promptly, and update the client until confirmed closed.





• When things go wrong, acknowledge immediately, relax and reassure the client, obtain a recovery plan from operations, and keep the client updated till closure.

CRM Data Management and Reporting:

• Maintain the CRM system, ensuring all client interactions are logged and tracked.

• Prepare regular client feedback and satisfaction reports.

• Analyze client data and identify areas for improvement.

Client Onboarding and Support:

• Facilitate client onboarding processes.

• Guide clients through service-related queries, resolving issues promptly.

• Provide ongoing client support to ensure satisfaction with services.

Collaboration with Internal Teams:

• Work closely with internal teams to ensure client needs are met efficiently.

• Share client feedback with internal teams to improve service delivery.

• Facilitate smooth handover of client details to the operations team for project execution.

📌 Customer Relationship Management Manager (Noida)
🏢 Brisk Olive
📍 Noida