About The Team
TDO need to own any issues related to site availability and drive through the resolution and have the accountability to make necessary changes to fix issues and bring the sites backup online and make sure customer experience is seamless, execute recovery levers during outages, configuration mishaps, and DR situations. leverage technical experience to keep critical systems running through any event.

The Technical Duty Officer (TDO) is responsible for the availability and performance of our global sites. The TDO will take command and control of Major Incidents focusing on restoration by identifying and coordinating with appropriate resources through all the phases of triage, restoration and validation. Technically you will understand the full end to end stack and use this knowledge to detect and lead a team through incident response. Excellent judgement is crucial as you will provide final approval on site changes and hold critical switches for functionality of the site.



You will ensure all documentation surrounding the Major Incidents are accurate and communication with the leadership team is clear and complete. Your ability to continuously challenge yourself and develop a strong network with peers and stakeholders cross functionally will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability.

What You’ll Do

Architecture Acumen: Requires knowledge of: Architectural principles; Systems and setting behavior; Architectural Styles, Patterns and plans; Architectural standards; Non-functional System performance parameters; Technology Strategy.

Defect Management and Troubleshooting: Requires knowledge of: Defect life-cycle process, defect tracking tools and methodologies; Defect reporting; Regression testing; Root cause analysis; Root cause corrective action. To conduct root cause analysis (RCA) and root cause corrective action (RCCA) to identify the origin of defects/ performance gap

📌 (IND) STAFF, SOFTWARE ENGINEER (Chennai)
🏢 Walmart Global Tech India
📍 Chennai