About the Role

Radical Minds is hiring Customer Support Executives for the Traya process. The role involves assisting customers,

understanding their queries, providing accurate information, and ensuring a positive customer experience through

professional and timely support.

Key Responsibilities
- Handle customer queries and provide clear, accurate, and professional assistance.
- Understand customer concerns and resolve issues effectively within the defined process guidelines.
- Maintain a high standard of customer service and customer satisfaction.
- Communicate with customers in English and Hindi through the assigned support channel.
- Record customer interactions and update relevant information accurately in the system.
- Follow company policies, process guidelines, quality standards, and data privacy requirements.
- Escalate complex or unresolved customer concerns to the appropriate team when required.
- Meet assigned productivity, quality, and customer service performance targets.

Eligibility & Requirements




- Freshers and candidates with relevant customer support experience may apply.
- Solid verbal communication skills in English and Hindi are required. Good listening, problem-solving, and interpersonal skills.
- Customer-focused attitude with patience and professionalism.
- Basic computer knowledge and ability to work with CRM or support systems.
- Willingness to work from the office and follow a 6-day working schedule with 1 rotational weekly off.
- Candidates should be comfortable working in a day-shift setting.

Compensation

Freshers: ■18,000 per month

Experienced Candidates: ■20,000 per month

Work Schedule

Work from Office | Day Shift | 6 Days Working | 1 Rotational Weekly Off

Languages: English and Hindi

Pay: ₹17,000.00 - ₹20,000.00 per month

Education:
- Bachelor's (Preferred)

Work Location: In person

📌 Traya- Customer Support Executive (HSR Layout)
🏢 Futurerole
📍 HSR Layout