Job Description: IT Solution Architect (Telecom OSS)

Job Title: IT Solution Architect Telecom OSS (Service Fulfilment & Assurance)

Location: Airtel Centre/ Gurgaon

Department: Network Digitization

Role Summary

We are seeking a highly skilled and experienced IT Solution Architect with deep domain expertise in Telecommunications Operational Support Systems (OSS). The ideal candidate will be responsible for designing end-to-end, scalable, and resilient IT solutions with a specialized focus on Service Fulfillment and Service Assurance domains.

You will lead the architectural vision, technical design, and integration strategies to streamline our network operations, ensuring seamless network provisioning, zero-touch automation, exceptional network reliability, and proactive incident managemenT

Key Responsibilities

Solution Architecture & Design
- Lead the end-to-end architectural design for network-facing OSS solutions.
- Develop target state architectures, transition plans, and technical roadmaps tailored to telecom operations and network automation.




- Ensure solutions adhere to industry standards, particularly TM Forum frameworks (eTOM, SID, TAM, Open APIs) and MEF standards.
- Collaborate with network engineering, IT operations, and product teams to translate complex network requirements into robust IT architecture.

Service Fulfillment Expertise
- Design and optimize architecture for Service Order Management (SOM) and Resource Order Management (ROM), ensuring seamless service decomposition, orchestration, and fall-out management.
- Architect automated Service Provisioning and Activation solutions across multi-vendor and multi-domain networks (e.g., Fiber/FTTx, MPLS,ILL, SD-WAN).
- Design and integrate Network and Service Inventory systems (Active and Passive) to maintain a unified, real-time view of network assets and topology.
- Architect Resource and Service Catalogs to enable catalog-driven, zero-touch provisioning.

Service Assurance Expertise
- Architect

📌 Solution Architect (Gurugram)
🏢 Airtel
📍 Gurugram