About The Role
We are looking for highly energetic, analytical, and detail-oriented Business Analyst Interns to support a large-scale telesales operation comprising 300+ sales agents across multiple locations.

The role is ideal for recent graduates who are passionate about data analysis, business insights, problem-solving, and operational excellence. The selected candidates will work directly with the Sales Leadership team on high-impact business projects, performance analytics, reporting, and root cause analysis initiatives.

Key Responsibilities

Business Analytics & Reporting
- Analyze daily, weekly, and monthly sales performance trends.
- Monitor key business metrics including conversion, productivity, attendance, revenue, quality, and customer outcomes.
- Prepare business dashboards and management reports.
- Generate actionable insights from large datasets to support decision-making.
- Identify performance trends across locations, teams, and customer segments.

Data Analysis & Root Cause Analysis
- Conduct detailed root cause analysis (RCA) for performance fluctuations.




- Analyze conversion drops, productivity issues, attendance challenges, and operational inefficiencies.
- Identify opportunities for performance improvement through data-driven recommendations.
- Support leadership with ad-hoc analytical studies and business reviews.
- Build structured reports highlighting key drivers of business performance.

Project Management & Process Improvement
- Support strategic business projects and process improvement initiatives.
- Coordinate with Team Leaders, Quality, Training, Workforce Management, and Operations teams.
- Track project milestones and prepare progress reports.
- Assist in implementation and monitoring of recent business initiatives.
- Document processes, SOPs, and project outcomes.

Dashboard & Automation Support
- Create and maintain dashboards using Excel and Power BI.
- Improve existing reports through automation and process simplification.
- Suppo

📌 Business Analytics Internship in Mumbai
🏢 Traya
📍 Mumbai