Senior Operations Manager – Bengaluru

Reports To: CEO

About The Car Laundry

The Car Laundry is a premium automotive detailing and vehicle protection company. This

leadership role owns Bengaluru operations across multiple workshops and acts as the single point

of contact between city operations and the CEO.

Role Summary

Lead 2–3 Workshop Managers while driving revenue, profitability, operational excellence, customer

satisfaction, team development and business growth.

Key Responsibilities

Multi-Store Leadership

Manage multiple workshops, conduct audits, ensure SOP compliance and operational consistency.

Revenue & Growth

Drive monthly revenue, walk-ins, upselling, repeat customers and profitability.

P&L; Ownership

Review revenue, expenses, labour productivity, material usage and monthly performance.

Customer Experience

Resolve escalations, improve Google ratings and ensure premium service.

Brand Building

Lead apartment activations, corporate tie-ups, influencer campaigns, referral programs and local

marketing.

People Leadership

Hire, train,



coach and review Workshop Managers.

Operations

Maintain quality, inventory, safety, equipment and housekeeping standards.

Reporting

Present weekly and monthly business reviews to the CEO.

KPIs

Revenue Growth, Store Profitability, P&L;, Customer Satisfaction, Google Ratings, Team

Productivity, Material Wastage, Repeat Business, Walk-in Sales, Employee Retention, Process

Compliance and Brand Building.

Qualifications

Bachelor's degree (MBA preferred), 6–10 years of operations experience, multi-location leadership,

analytical skills, excellent communication, proficiency in Google Workspace/MS Office and a valid

driving licence.

Preferred Background

Automobile workshops, dealerships, detailing companies, retail chains, hospitality or other

multi-unit service businesses.

Success

Build scalable operations, improve profitability, develop leaders and support expansion across

Bengaluru.

Pay: ₹60,000.00

📌 Operations Manager (Bengaluru)
🏢 The Car Laundry
📍 Bengaluru