Job Details
- Position: Collection Executive / Customer Support Executive (Voice Process)
- Location: Sewri-Mumbai
- Department: Operations / Collections
- Employment Type: Full-time
- Experience Required: Freshers are welcome (0 to 1 year experience)
- Shift Timings: Day Shift (Standard Office Hours)
Role & Key Responsibilities
- Conduct outbound tele-calls to existing customers regarding overdue loan payments.
- Explain repayment options and assist customers with flexible payment solutions.
- Maintain a polite, qualified, and empathetic tone during customer interactions.
- Follow the company's code of conduct and legal guidelines for collections.
- Update customer call status and notes accurately in the system/dialer.
- Achieve individual daily/monthly targets for customer contact and resolution.